Here we have summarized answers to the most common questions. If you still have problems, please contact us via the contact form under the FAQ and we will get back to you.
Categories
As you slide more items into the category, you can see a line forming that shows the extent of the respective category. To increase visibility, you can also enable “Change the background color of the items” and “Show horizontal bar over category” from Settings — Categories.
You can assign an item to a new category by dragging & dropping it into the new category, and remove it from the category by dragging & dropping it outside of the category.
To collapse/ expand the category contents, tap on the visibility button (the ‘^’ sign at the left of the category name). In case the visibility button is not enabled, go to Settings — Categories — Show visibility button. Ta-daaa! No distractions on your way to the store if you only planned to buy that extra loaf of bread (and no ice-cream – but why would you even?!).
Also, if you wish to expand/ collapse all categories at once, as a bulk action, go to the three dots menu, tap on Categories, and then select ‘All fold up’ or ‘All unfold’ from the sub-menu.
Hard to focus with so many items on your list? Better deal with them one at a time. Categories to the rescue!
You can use categories to group specific items. Tap the three dots menu (top right of the screen) and tap Categories. Choose ‘New category’ and give it a name – naming it something relevant, like ‘stuff’, will always do 🙂
You can even choose a color for your category heading, just to differentiate it from your other stuff. Tap Save category as confidently as you can.
A new category has now been created at the bottom of your list. If there are already items on your list, please drag & drop the relevant items under the new category heading, by holding down the two parallel lines next to the item (the = symbol). Alternatively, as variation is the spice of life, you can move the category up over the desired items.
Synchronization
If you are in doubt whether you have created an account to sync your data between devices, you can attempt to log in. If you receive an alert saying there is no user with this identifier, then you most certainly don’t have an account. Please refer to this article to create one.
However, just in case you actually input an old password, and you are certain you do have an account, please attempt to reset your password. You will find the instructions here.
If the email field vibrates after tapping the Reset password button, then it means there is no user with this email address in the system, therefore you definitely don’t have an account 🙂
If you used a fake email address to create your sync account, you have no possibility to retrieve the password or set a new one. Please create a new sync account, either using a valid email address or a fake one. Retake the steps to sync your lists, same as if you created a new account. Find the required steps here.
If you used a valid email address to create your sync account, you are in luck! You can request a password reset email. Open the Synchronization tab (three dots menu). Tap the three dots again to log out. Open the Synchronization tab again and right under the Log in button there is a blue text that says Reset password. Tap it, and then input the email address you used to create your account. Tap Reset password. An email will be sent to the specified address and you just have to follow the instructions in the email to reset your password.
To have the contents of your lists stored on a server for convenient sharing, you have to register with an account.
We are not a curious bunch, so the lists are account-dependent and protected by passwords (to which we do not have access, so if you lose the password you can create a new one, which will be sent to you on the email address you registered with – simply tap Reset password).
On the first device:
Go to the three dots menu top right of screen and open the Synchronization tab. Tap ‘Create account’ at the bottom of the screen.
Input your email address (note that we only use your email address for the purpose of password recovery). Set a new password and confirm it.
And for those with big concerns regarding privacy in the online, you can also use a fake email. Keep in mind that there’ll be no resetting the password in case you forget it. Not to jinx it, but… “We told you so”! 😉
Confirm you have read the Privacy policy and that you agree with it. Tap ‘Create account’.
Under ‘Releasing a list’, tap on the list name to select the list you wish to release to another device, then tap Release.
The list now appears below, with the status ‘Online’. You can change the status of a list or delete it at any time. Please note that when a list is set to ‘Offline’ and then ‘Online’ again, the existing local lists will be overwritten by the online list. This is to say that any changes that have been made to the lists while they were in Offline mode will be permanently lost! WE CAN’T HELP YOU THERE, HONEST!
Please note that when you choose to delete an online list, by tapping on the Trash can, it only means Synchronization is terminated across all devices. Local lists will not be lost. Releasing the list again after this step will not overwrite the local lists already on the devices.
On any subsequent devices:
Type in the email address corresponding to the account you used to register on the first device, and the password associated with it.
Under ‘Online lists’, make sure you set the slider bar to Online. Now the two lists are in sync, and they will reflect any changes made to them by either party, in real time.
You can see the lists that are currently synced under the three lines menu (top left of the screen). They are marked by a blue cloud outline.
We know how life-saving lists can be, so to prevent any accidental overwrite and subsequent loss of data, we strongly recommended you not to toggle between offline/ online once the lists are in sync.
Miscellaneous
The app only needs a data connection if you have activated the Syncing of your lists to other devices. All other operations can be done offline.
The app can be as simple or as complex as your needs! Isn’t that great?
At its very basic, the app opens with a new default empty list, intuitively named “Shopping list” 😊
Then you add categories to it, to keep everything neat and organized: three dots menu – Categories.
Then you can add your items directly into their assigned categories, to be even more convenient! Simply tap the name of the category and start dictating. If you’d rather type everything in, make sure you go to Settings – Categories – Input mode for click on category and adjust the default to one of the three available modes: Speech recognition (default) – for dictating items, Manually – for typing it all in, or Nothing – so that nothing happens when tapping the category name.
To add a quantity and a price to your item, please touch and hold the item and then select Set price/ Set quantity from the sub-menu.
To add uncategorized items to your list, you can either tap the mic icon at the top of the screen (if you’d rather dictate your items) or the + icon (if you’d rather type them). You can still add those to a category later if you hold and drag the = symbol next to each item. If you cannot see the symbol, enable it from Settings — Items — Show strokes to move.
When at the store, simply tap the items as you buy them and they will become crossed off. You can set them to move out of the way, to the end of the list, if you go to Settings – List – Crossed off to the end of the list. Tap the item again to reactivate it. As you do so, it will resume its original position within the list.
To delete items, you simply swipe them to the right. Make sure you enable the Undo feature to prevent accidental deletions: Settings – List – Enable Undo function. In the same menu, tap Time to undo and set the duration the Undo button will remain visible at the bottom of your screen (expressed in seconds)
If you need help with any of the features, or for general questions, please do not hesitate to get in touch with us within the app: three lines menu – Help/Support – Mail (or write us directly at support@shopping-app.net). We’d love to hear from you!
For the time being, the app is only available to Android users. We are sorry for any inconveniences.
Troubleshooting
After you install the paid version, you will notice there are now 2 different apps on your phone. To transfer all your lists and settings from the free version to the PRO version, you can use the Import / Export tool:
1. In the free app, go to Settings — Backup and tap Export.
2. Then open your PRO app and go to Settings — Backup and tap Import.
After you check the transfer really worked, you can delete the free version.
If you encounter any problems, please contact us at support@shopping-app.net.
Payment information is account dependent. You can re-install the Pro version you have previously bought without paying for it again if you simply make sure you do so from the same user account you purchased it from.
Open the Play Store app on your Android device. Check that you are connected with the same account that you used to make the purchase from. Open the hamburger menu (the three stacked lines at the top left of your screen) and tap “My apps & games”. Tap on “Library” and then look for the “Shopping list voice input PRO” app and tap on the “Install” button next to it.
There’s nothing more convenient than saying good bye to those little scribbled shopping lists. Keeping your eyes on an e-list open on your phone is so much better. But maybe you are at the end of a long day. You probably wouldn’t want your phone to die on you, right? If your display stays active for as long as the app is open, then you might notice it drains your battery rather quickly. To prevent this from happening, simply go to the 3 lines menu – Settings – Display. Make sure you un-check the ‘Display stays active when the app is running’.
Please check first if the default voice recognition is set to Google in the Android settings of your device (Android Settings — Language & Input — Language input).
Then activate the system default voice input from the settings menu of the Shopping list app: Settings — Speech recognition — Enable system default voice input.
This message means that you must install the following Google app:
https://play.google.com/store/apps/details?id=com.google.android.googlequicksearchbox
How do I delete an account?
Love the app but need to sync with ios
Hi Dianne,
please contact me at support@shopping-app.net from your accounts email address and I will delete your account.
Kind regards,
Toni
“What’s new” says that we can now select more than one item to move. How do we select them, and how do we move them within the list? I’m tired of.moving one at a time. I sort my grocery list by where the products lie in my path as I walk through the grocery store!
Hi Bruce,
with the new update you can bulk move items from one list to another. To move multiple items inside a list you can create a category for them and move the whole category.
For questions please contact us at support@shopping-app.net
Kind regards,
Toni
Wo ist das Widget das in den Einstellungen beschrieben wird? Bei den Widgets nicht.
Bitte probiere es mit dem aktuellem Update
it is not possible to enter decimal quantities. example Kg 1.5
Hi Giovanni,
it’s a planned feature for one of the next udpates.
kind regards,
Toni
Buonasera e complimenti per la vostra applicazione. Avrei una domanda, a cosa serve l’opzione:
Articolo / Generali / Colpetti (per spostare gli articoli) verso destra ?
Inoltre vorrei sapere come mai quando creo un nuovo articolo con la sua categoria, questo non va direttamente nella sua categoria?
Grazie mille
Seems to be a bug when transferring from the free version to the paid. Settings (colour, text) is ok, but the lists are not transferred. I find two files settings.ekz and ekz_db. It seems from the faq the last should be named ekz.db but it does not help to change the name. No big deal for me since I only had a short test list, but something seems to be wrong.
Hallo, wie kann ich in einer Liste die Preise addieren.
Danke für eine schnelle Antwort
Hallo, Um Preise hinzuzufügen, drücken Sie bitte lange auf den Artikel und wählen Sie Preis festlegen aus dem Untermenü.
How do I copy one list to another? For example I made a list and an another list called “bulk shopping list.”
Hi, To copy one list to another existing list, please open the first list and tap its name at the top. Then select Copy to another list and select the list name from the suggestions. To create a new list based on the content of a ‘master list’, go to the three lines menu, tap Ne list and select Create from existing lists. Check the lists that apply and tap New list at the bottom.
Very useful and functional app without a lot of unnecessary clutter. We do not really need to remove the ads but will upgrade to pro version just by way of support for a excellent app.
Thank you, we appreciate your lovely feedback and your kind support to our efforts! 🙂
I have purchased your app but I am still seeing ads, this should not happen, please rectify ASAP
Hi, For the time being, the PRO version is a separate app on your device. Please make sure you transfer all your data into the new app and you can then delete the old app. You can find instructions for transfer in the FAQ section or by writing us an email at support@shopping-app.net
I love this app, and have read that Google Assistant integrates with some list apps – do you have any plan for that?
Hi, Not at the moment, but we’ll never know what the future might bring 🙂
Brauche zum synchronisieren das Passwort und habe es vergessen. Wie komme ich jetzt weiter?
Hallo, Unter der Schaltfläche Anmelden befindet sich ein blauer Text mit der Aufschrift Passwort zurücksetzen. Tippen Sie darauf und Sie erhalten eine E-Mail mit Anweisungen. Bitte beachten Sie, dass Sie das Passwort nicht zurücksetzen können, wenn Sie eine gefälschte E-Mail (aus Datenschutzgründen) angegeben haben. Sie müssen ein neues Konto einrichten und alle Ihre Listen dafür freigeben.
Comment mettre lapplication en Widget svp ? Car je recherche dans mes widgets et elle n’apparaît pas.
Merci !
Bonjour, L’application est listée dans Widgets sous le nom de Liste d’achats. L’icône du widget est le panier d’achat, mais il se transforme en micro blanc lorsqu’il est réglé sur l’écran d’accueil.
Any way to capture photo?
Hi, You can only capture photos as part of Recipes. Please go to three dots menu and tap Recipe. There’s the photo icon at the top of the screen, among other options. Just note that it is not possible to add the photo to a list so far, you will have to consult it as part of recipes.
How do I cross off an item?
Hi, Please just tap on the item to cross it off, tap it again to make it active.
The different color for the text didn’t work
Hi, Please make sure you make your changes in Settings — Item — Text color.
You need to update the FAQ section, as it gives instructions for options that do not exist. For example, this FAQ says:
“How to prevent adding items that are already on the list
If you notice double entries on your list, simply go to Settings — List — Do not allow duplicate items.”
But there is no such option as “do not allow duplicate items” in the “List” section of Settings.
Hi, Sorry for the inconvenience, due to the high volume of work there was a time gap in between launching the new version and updating the website. Please know you can always contact me via email at support@shopping-app.net.
You need to update the FAQ section, as it gives instructions for options tgat do not exist. For example, this FAQ says:
“How to prevent adding items that are already on the list
If you notice double entries on your list, simply go to Settings — List — Do not allow duplicate items.”
But there is no such option as “do not sllow duplicate items” in the “List” section of Settings.
For a few weeks now, after update, the microphone will not work I get message I must ask permission but where how why or to whom must I get permission to use the microphone I can input my items with the keyboard but the best part of this app was the microphone. help!!
Hi, You can give permission by going to your phone’s settings (the gear icon) in the Apps¬ifications menu — App permissions (path may vary depending on device) and selecting Microphone and then enabling the Shopping app voice input to access it.
What is the purpose of the barcode feature?
Hi, The barcode is another way of adding items to the list, besides writing them and dictating them into the mic. What it does, is help you scan barcodes, assign a name to the code, and next time you scan the same code the item by that name is added to the list. So this means you can go around the house and scan things only to see them effortlessly added to the list. Especially useful if you tend to buy the same items over and over 🙂
I thought I saw something on the Google Play store listing of the app about using your bar code scanner, but find no mention of this (or help files) on the app itself
Hi, To enable the barcode scanner, please try Settings — Barcodes and enable both menu options listed there. You can now find an explanation on how barcodes work in the FAQs and, of course, you can always email us 🙂
Hi. I’m appreciateing your app. When I’m overtaking the ingredients from a recipe this are not automatically assigned to a category. Could this be changed?
Hi, Thank you for your suggestion. We’ll try to work it into future updates 🙂
I just found your app and it looks pretty good. I like that it keeps track of how much money the items will cost me but here’s a thought for future consideration . . If I add 14 items including cost per item into my list and each time I put one of those items in my grocery cart and check it off my list it would be nice if another price list showed the amount of money that’s “in my cart” as well.
I just found your app and it looks pretty good. I like that it keeps track of how much money the items will cost me but here’s a thought for future consideration . . If I add 14 items including cost per item into my list and each time I put one of those items in my grocery cart and check it off my list it would be nice if another price list showed the amount of money that’s “in my cart” as well.
Hi, We love your suggestion. We’ll come with a way to use it in future updates 🙂
Error 404 on synchronisation link ‘here’. In faqs.
I’m trying to sync with another phone. Do you have to sign in with the same username on both phones to sync? It was very easy to sync with the old app now that you’ve update it I cannot figure out how to sync. I’ve been using this app for for years and know how to use it very well. The new version sucks!
Hi Erick, We are sorry you don’t like the new version, but the new sync solved a series of known issues: the sync process had its shortcomings which resulted in frequent loss of data (complete list erasure), data was only saved in your phone’s memory, in danger of being lost if anything happened to the device (damage, factory reset, etc.). Now we are aligned to the popular trend of apps who give you access to your data across multiple devices via an account. You are free to use this new account feature to make your lists editable in real-time across multiple devices. For any additional information, you can always write us an email: support@shopping-app.net
Hello,
After 30 minutes of searching, I still haven’t found a way to share my synchronized list without having to log in with my account on each device.
Did you delete the button to share the synchronization with other devices? The procedure on your FAQ (“Can I also have my list on a 2nd device?”) seems wrong for the latest version of the application (5.2.4.3).
Best regards.
Hi, You are right, the app has been updated and now we have also updated the info on the website to reflect the new features. Please note you can always email us for detailed information 🙂
Hallo!
Vielen Dank für das tolle Update auf Version 5! Gibt es eine Möglichkeit, in einer Liste alle schon durchgestrichenen Einträge auf einmal zu löschen, ohne diese zunächst umständlich einzeln markieren zu müssen? Das wäre sehr hilfreich.
Gruß Arno
Hallo, Obwohl es nicht möglich ist, nur die durchgestrichenen Einträge zu löschen, beachten Sie bitte, dass es eine Möglichkeit gibt, die gesamte Liste zu löschen: Tippen Sie oben auf den Namen der Liste und wählen Sie im Untermenü Löschen.
My wife has this on her Android (Samsung Galaxy) but I have an iPhone – Please, make an iPhone version!!
Can the color of the quantity text be changed like the list text? It is very light and it’s hard to see with most backgrounds.
Hi, Try Settings — Item — Quantity color.
Can the color of the quantity text be changed like the list text? It is very light and it’s hard to see with most backgrounds.
Hi, To change the quantity color, please go to Settings — Item — Quantity color.
Hello. I must have set a password on one of my shopping lists and want to synchronize it with another device but I can’t remember the password. Can I reset the password?
I love sharing the shopping list with my husband but now want to share with my daughter as well, is it possible to share with more than 2?
Hi, you can have access to your lists on any number of devices, just make sure you log into using the same credentials (email and password) on all of them.
When I try to speech multiple items in the list the voice recognizes the first item and sometimes the “and” and then times-out. Is there a way for the listening top be longer before it timesout?
Hi, the time the mic times out when it encounters a pause. The voice feature is powered by Google Voice, so we don’t have a way yet to adjust the length of the silence period.
Why do I have to hit the microphone for each item? I tried the “and” feature with no luck.
Hi, you would have to make sure the word ‘and’ is still set as the default separator: Settings — Speech recognition – Separator.
One of my lists was set to sync and it erased the Entire list! How do I get my list back? You need some items on your FAQ for these types of issues.
Hi, lost items can usually be retrieved from the My Items tab (formerly History tab). We strongly advise you to write us an email for more complicated or specific issues, since the space for replies is very limited here or in Google Reviews.
FAQ: Categories -> Future updates will lock down products in their respective categories to make items easier to sort, so check back often.
when will this function be activated?
Hi, the feature was made available in the new version, the 5.0.2. (released August 2019)
Are there plans to make this Android app work on Chromebooks? It’s the only app I have on my droid that I can’t install on my Chromebook and I miss it.
Hi, we don’t have this planned for this year, but we don’t know what the future will hold 🙂
I found the paid app on my phone. It would be helpful if the icon for the paid version indicated it’s the paid one.
Can I delete the “free one” or must I have it on my phone. I did change the font and color on the paid version to gray and added an item to the main list “Use the paid app version.”
I think a different icon would be a great idea! We’ll think about it.
You can of course delete the free version of the app, just make sure you have migrated the data you wish to keep into the Pro version beforehand. Simply use the Import/export feature for a successful transfer 🙂
Write us an email at support@shopping-app.net if there are any other things we may assist you with.
Hello, I really like your app, but since some weeks the synchronization doesn’t work properly. Sometimes my girlfriend and I have different items on the list (up to one day) and sometimes items simply disappear some minutes after adding them. Do you have any ideas to solve this problem?
We are deeply sorry about the sync, but we can assure you it is only temporary. We’re in the process of migrating the whole process to make sure everything works smoothly in the future 🙂
In the meantime, we can only suggest you to try and retrieve lost items from History and apologize again for the inconvenience!
Hallo Toni,
ich habe schon einmal anfragt und du warst nicht gerade abgeneigt deine klasse App als Skill für Alexa heraus zu bringen?!
Das ist schon 1 Jahr her.
Daher nochmal die Frage wie die Chancen mittlerweile stehen?
Das wäre absolute Spitze!
Liebe Grüße und weiter so!
Hallo,
Wir sind derzeit “fleißige Bienen”, die an dem neuen Update arbeiten, das wir für diesen Herbst geplant haben. Aber wer weiß, das könnte eine unserer zukünftigen Richtungen sein, wenn alles gut läuft!
Marilena
support@shopping-app.net
Hello, I am using your App since a long time. Since Juli 2016 you never made an update. Is this forever or till when are you bringing up a new version? THX for your answer. Knut
You might be delighted to find out that we have made some updates to both versions, so that we currently have the Pro version 5.0.5, updated on May 18, 2018 and the free version 4.3.6 updated on May 12, 2018. Happy shopping! 🙂
Your directions for synchronization do not seem to fit the choices on the app. When I select synchronization from the menu I get a list of apps with buttons for turning syncing on and off. Then when I press the link symbol I’m asked for a device ID. I’ve input every id I could find or think of for the device to be synced and always get an error message. What is the device id for a particular phone? If I manage to get syncing to work, I’ll order the pro version. I like the on/off button approach to choosing a list to sync, by the way.
Please drop us an email at support@shopping-app.net and I’ll be happy to guide you through the whole process 🙂
Para iphone por favor
actualmente somos “abejas ocupadas” trabajando en la nueva actualización que hemos planeado para este otoño. pero quién sabe, esta podría ser una de nuestras direcciones futuras si todo va bien 🙂
hello, will you add a price list
You might be happy to know that we already have such a price list already. And much more, actually, all in the new version 5 of the PRO version. At a one-time price of only .99, it’s quite a steal 😉
When will this app be available for ios? It’s quiet the best app with the best handling during input and shopping.
Greetings
CH
It is not something we had in mind but there is always room for new endeavors! Who knows what the future holds 😉
how do i delete a catagory?
You can simply long-press on it and choose Delete from the sub-menu
Please connect the app with Alexa 🙂
This is not currently on our to-do list, but due to high demand we might probably set our intentions to work on it in the future 🙂